Case Study

Increased sales and customer confidence are just some of the benefits Chatham Glyn are experiencing

Overview: When growth highlighted operational weaknesses, director Ben looked to Mertex to help them

THE SUPPORT THAT I PERSONALLY AND MY TEAM HAVE RECEIVED HAS BEEN EXCEPTIONAL. I WOULD BE VERY PROUD TO HAVE THE TEAM THAT MERTEX HAS. ANY ISSUE WE RAISE IS DEALT WITH PROFESSIONALLY AND QUICKLY, AND I FEEL THE MERTEX SUPPORT TEAM GO THAT EXTRA MILE WHICH HAS INSTILLED CONFIDENCE HERE AT CHATHAM GLYN.

Ben Jacobs
Sales & Marketing Director

Although they have seen improvements to all areas of the business, the company have particularly benefitted from the inventory management functionality that has enabled smoother procurement processes resulting in SKUs hardly ever being out of stock when a customer places an order.

WHERE HAS MERTEX BEEN ALL MY CAREER LIFE! I AM HAPPY THAT I IMPLEMENTED THIS EXCEPTIONAL SOFTWARE AND ONLY WISH I HAD DONE IT SOONER. WE PRIDE OURSELVES ON THE QUALITY OF OUR SERVICES AND I’M PROUD TO HAVE BROUGHT THE COMPANY UP TO TODAY’S STANDARDS AND IF I MAY SAY, BEYOND.

Ben Jacobs
Sales & Marketing Director

Key Facts

Mertex ERP was selected for its feature-rich and comprehensive functionality

The company were previously using spreadsheets and wanted to digitise their operations to help future-proof them make improvements

Oct 22Implementation

17Licenses

80%Fewer backorders