About
A software solutions company with a passion for providing operational excellence to textile businesses
Mertex software is developed and owned by Reflex Data Systems Ltd. As a company, we are passionate about understanding and solving textile companies’ problems through software development. Unlike other ERP systems, Mertex has been specifically developed for the textile and home interiors industry.
Reflex Data Systems Ltd was established in 1987 and incorporated in 1992. Led by Managing Director Jeremy Alcock, the company is flexible, creative and dedicated to meeting our customer’s needs. We are headquartered in East Yorkshire, UK with a satellite office in New York, US.
Our Teams
Helping their clients to achieve operational success is the goal of the people here at Reflex Data Systems.
Here is a little about them:
Our developers have vast experience of developing software solutions within the textile industry and are continually delivering the latest market requirements within the Mertex ERP software. They ensure our customers benefit from features and functionality that constantly meet changing textile business requirements, regulation compliance, and that it remains relevant and valuable.
The Professional Services team work collaboratively with our customers to smoothly implement the Mertex solution. Their experience of software and business processes within the textile industry enable them to be trusted advisors to clients and to deliver professional services including project management, consultancy and training.
Our customer success team are the first port of call for our customers. They are drivers of our customer service and focus on query outcomes and our customer’s ongoing success.
The support team ensure that Mertex users are able to maximise the use and value they gain from the software and the smooth running of their operational processes. Should a customer experience an issue with their running of the software, the team analysts will work with the user to address and fix the problem. Support issues are recorded through a case management system that the customer can access to provide them with real-time updates.