Case Study
Improvements to customer experience for leading soft furnishing company Belfield Home
Overview: Mertex was chosen to bring new efficiencies to the business and help realise plans for growth, but other benefits were also gained
Sales order processing has been hugely improved as Mertex lets staff know the availability of stock at the point of order as well as allowing them to email customers an order confirmation straight from the system.
Craig NorthOperations Manager
Mertex has been embedded within Belfield Homes following their staff taking to the software well, and the business was pleased to discover cost savings from less paperwork, reduced data replication, and improved warehouse efficiency.
Previously we had to print off a run of orders and take them to the warehouse to be manually processed. Now this is done electronically by Mertex, which also gives the warehouse staff an optimum picking route and indicates which is the most efficient roll of fabric for the order. This has reduced short ends as well as picking by batch to help with colour continuity
Craig NorthOperations Manager
Key Facts
2018Implementation
48Licenses