Careers
Join the Reflex Data Systems team
Our goal is to help textile companies achieve operational excellence through the use of our ERP platform, Mertex. If you would like to work hard to deliver our vision to customers, then you could be right for us!We put people first because the skills and dedication of our teams mean everything to us and to our clients’ success. We’ve developed a working culture that rewards talent, diligence, and creativity. In addition, we also support our employees to reach their full potential alongside providing opportunities to expand their career horizons. We are also a friendly place to work!
Great Office Location
Our head office is based within Priory Park East and offers a warm and comfortable environment, free parking and plenty of shops and lunch options nearby.
Flexible Working
Our head office is the hub for our team. However, we also offer a day per week for working from home to all employees.
Technology and Personal Development
We are a Microsoft Certified Partner and are dedicated to keeping up to date with technology. Employees are encouraged to request training to help them develop.
Trust and Inspire
We encourage collaboration and teamwork as we thrive on trust and inspiring each other to be their best both professionally and personally.
Life at Reflex
Steven
SUPPORT MANAGER
Brad
PROGRAMME MANAGER
Melanie
FINANCE MANAGER
Olga
SOFTWARE DEVELOPER
Job Opportunities
Marketing Manager
Reflex Data Systems is recruiting for a Marketing Manager to promote our Mertex ERP software solution to the Textile & Home furnishing industries.
You will be an experienced marketing professional able to multi-task and communicate well with customers. The ideal candidate will be personable, deadline-driven, and a dynamic thinker. A Marketing related qualification is essential.
The role is office based in Hessle, East Yorkshire with the flexibility to work from home one day per week. Full-time and part-time applications are welcome.
Main Duties and Responsibilities
• The creation of strategic marketing plans and the implementation of them
• Brand Management and consistency
• Social media content planning and creation
• Writing industry-led articles and customer case studies (including artwork creation for print versions
• Design and send prospect emails
• Regularly update the company website
• Use GA and Search Console to make improvements to web pages and content
• Creation of calendar artwork, print management, and mailing
• Attend Support team meetings to keep up to date with customer projects
• Work with other specialists in our teams and departments
• Create a new brochure to match our new website
Essential Skills
• Strong understanding of using social media for B2B
• Adobe InDesign and PhotoShop
• Confident and professional copywriter
• Ability to plan and carry out work alone
• Ability to use website Content Management Systems
Desirable Skills
• Ability to use Dynamics CRM
• Be commercially aware of business functions
• Good time management and organisational skills
Preferred Experience
• Marketing Experience in a B2B environment: 5 years
• Adobe Creative Suite: 4 years
• Highly targeted marketing (Below the line): 2 years
Software Support Analyst
The successful candidate will be joining an expanding team and play an important role within the Support team working with our customers of the software. It is expected that you will have a logical mind, are motivated by problem solving and enjoy working with customers.
Training for our support systems and software product will be provided to assist you as you grow and develop within the role and enhance your career.
Main Duties and Responsibilities
• Reporting into the Support Manager, you will be responsible for the resolution or escalation of incidents reported through the Service Desk and take the lead in providing end to end support for our respected customers.
• Providing regular updates to customers on logged faults and requests
• Attend and contribute to Support team meetings
• Update all the cases accurately and in a timely manner
• Contribute to the teams working targets and deadlines
• Contribute to the knowledge databases
• Work with 3rd party support providers
• Work with other specialists in our teams and departments
Essential Skills
• Strong problem solving and analytical skills
• Good communication skills and customer handling skills
• Confident and professional work ethic
• Ability to plan and carry out work on your own or as part of the team
Desirable Skills
• Experience supporting or using a finance and/or business management system. An understanding of software support and architecture.
• Be commercially aware of business functions
• Good time management and organizational skills
Preferred Experience
• Management Information Systems: 2 years
• Customer support: 2 years