Expert Reflex team delivers continuity
Our teams of skilled, experienced and professional staff provide assistance with an extensive range of software, hardware, and technical support. Our technical services team is accredited with Microsoft Certified Business Partner status, IBM Business Partner status, and Zebra (formerly Motorola) partner status for the supply and support of mobile computers and barcode scanning equipment for inventory management.
We employ the latest technology to deliver our support services, including remote desktop sharing software and internet- based video conferencing utilising dual high speed fibre broadband connections, serviced by independent ISPs for additional resilience.
Our aim is to provide the right level of support to suit each individual circumstance, and to meet your company’s overall requirements. Although professionalism, reliability and consistency are priorities for our support services, our staff have also been rated ‘excellent’ by our clients for their friendliness and approachability.
The strength of our support services is another reason why our Mertex suite of modules is the market leading software for the textiles industry, trusted by major players around the world.